Your Privacy Is Our Responsibility

Types of Information Collected

wonbd collects the types of information listed below to facilitate account registration and service delivery.

1.1 Personally Identifiable Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Residential address

1.2 Financial Information

• Payment method details (partial bKash, Nagad, Rocket, or Upay account numbers)
• Deposit and withdrawal history
• Transaction dates and amounts

1.3 Usage Information

• Gaming history and preference data
• Login and logout times and dates
• IP address and device information
• Browser type and operating system

1.4 Communication Information

• Records of your conversations with us via live chat or email
• Details of complaints or requests

How We Collect Information

wonbd collects your information through various methods, which are described below:

2.1 Direct Collection

When you open an account, log in, complete a transaction, or contact the support team on our platform, you provide information to us directly. This information is collected with your consent.

2.2 Automatic Collection

When you visit our website, certain information is collected automatically using cookies and similar technologies. This may include your IP address, device information, and browsing behaviour.

2.3 Collection from Third Parties

For the purpose of identity verification and fraud prevention, we may collect a limited amount of information through legally operating verification service providers.

Purpose of Using Your Information

We use your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Improving your gaming experience based on your preferences
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user identity
• Detecting suspicious activity on accounts
• Complying with applicable laws and regulations

3.3 Communication and Support

• Responding to your inquiries and complaints
• Sending important account notifications
• Informing you about changes to services

3.4 Service Improvement

• Improving the quality of our platform and services
• Identifying and resolving technical issues
• Analysing user experience

Sharing Information with Third Parties

wonbd may share your information with selected third parties in specific circumstances and on a lawful basis.

4.1 Service Provider Partners

We may share limited information with the following categories of service providers, but only to carry out specific functions:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification service providers
• Technology and infrastructure service providers
• Fraud prevention services

These partners operate under strict confidentiality agreements and may not use the information we provide for their own purposes.

4.2 Legal Obligations

We may be required to disclose your information in the case of a court order, a request from a government authority, or a legal obligation. In such situations, we will disclose only the information that is necessary.

4.3 Business Transfers

Your information may be transferred in the event of a merger, acquisition, or transfer of business assets. In such situations, we will notify you in advance.

Data Storage and Security

5.1 Security Measures

wonbd uses industry-standard security technologies to protect your personal information:

• Data transmission is secured using SSL encryption technology
• Stored data is kept in an encrypted state
• Firewalls and access controls are used to prevent unauthorised access
• Regular security audits are conducted
• Staff receive regular training on data protection

5.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Generally:

• Information for active accounts is retained for as long as the account remains open
• Even after an account is closed, certain information may be kept for a specified period in accordance with legal and regulatory requirements
• Records of financial transactions are retained for the legally required time period

5.3 Response to a Data Breach

If a security breach occurs and it affects your information, we will notify you and the relevant authorities as quickly as possible.

Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. They help our website remember your preferences and behaviour.

6.2 What Types of Cookies Do We Use?

• Essential Cookies: These are necessary for the basic functionality of the website. They maintain login sessions and security.
• Functional Cookies: These remember your preferred language and other settings.
• Analytics Cookies: These are used to analyse website usage, which helps us improve our services.

6.3 Managing Cookies

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may affect the functionality of the website and you may not be able to use some services.

Your Rights

As a wonbd user, you have the following rights regarding your personal information:

7.1 Right to Know

You may request to know what types of information we are collecting and processing about you. Upon request, we will provide you with a copy of the information collected about you.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request that it be corrected. We will make the correction after appropriate verification.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain certain information for a specified period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Withdraw Consent

If you have agreed to the processing of your information on the basis of consent, you may withdraw that consent at any time. Any processing that took place before the withdrawal of consent will remain valid.

Protection of Minors

wonbd is an adults-only service. You must be 21 years of age or older to use our platform.

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor is using our service, their account will be closed immediately and any collected information will be deleted.

If you believe that a minor is using our platform, please contact us.

Changes to the Policy

wonbd reserves the right to update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• For significant changes, we will send a notification to your registered email
• Continued use of our platform after any changes will be taken as your acceptance of the new policy

We recommend that you review this policy regularly so that you are always informed about how your information is being kept safe.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Speak directly with our support team 24/7
• Email: [email protected]

We provide support in both Bengali and English.