Frequently Asked Questions
Answers to all your questions about wonbd
Everything you need to know about accounts, bonuses, cricket betting, and withdrawals — all in one place, in simple English.
Whether you are new to wonbd or have been with us for a while, questions can come up at any time. Can't log in to your account, unclear about bonus terms, not sure which market to pick for cricket betting, or wondering how long a withdrawal takes — this page gives you direct, detailed answers to all of these. Browse by category below, or read through the whole page to make your wonbd experience much smoother.
General FAQ
Account Questions
First, make sure you are entering the correct username and password. Check whether Caps Lock is on. If you have forgotten your password, use the "Forgot Password" option on the login page. If the problem persists, contact wonbd's 24/7 live chat support — the team is ready to help in Bengali.
To update personal information, contact customer support directly. For security reasons, changes are made only after verification. Send a request via live chat or email ([email protected]) with your registered details — the team will assist you promptly.
Yes, your account can be accessed from any device — just enter the correct login details. To keep your account secure, we recommend that you always log out after your session and do not save your password on public or shared devices.
No, only one account per person is allowed. Opening multiple accounts under the same name, or from the same device or payment method, is prohibited. Violating this rule may result in account suspension or termination and the balance may be forfeited.
Bonus Terms
No, the welcome bonus is available only once, at the time of the first deposit. Each account is eligible for this offer only once. Any attempt to claim the bonus by creating multiple accounts will result in all accounts being closed.
After opening an account, the 150% bonus is added automatically on your first deposit — up to a maximum of ৳8,000. Example: if you deposit ৳1,000 you receive ৳1,500 as a bonus, giving you a total balance of ৳2,500. To withdraw the bonus, you must wager 10 times the bonus amount — for a ৳1,500 bonus, ৳15,000 in bets must be completed.
Yes, there is an option to cancel a bonus before the wagering requirement is met. However, cancelling the bonus will also cancel any winnings earned from that bonus. To cancel, contact support or do it directly from your account settings.
Generally, slots, fishing games, and most casino games contribute fully towards wagering. The contribution rate for live casino or sports betting may differ. Check the bonus terms and conditions page for the exact list, or ask support.
No — wagering is calculated on the bonus amount only, not including the deposit. That means if you receive a ৳1,500 bonus, you only need to wager ৳15,000 (10×); the deposited ৳1,000 is not included in this calculation.
Cricket Betting
Yes, wonbd's cricket betting section offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international matches. For example, matches like Bangladesh vs India can be bet on across all three formats — Test, ODI, and T20.
If a match is declared "No Result", all bets on that match are generally cancelled and the stake is refunded. However, if a result is determined by the Duckworth-Lewis method, bets are settled normally. For specific circumstances, check the rules with support.
The most popular markets among Bangladeshi players are: Match Winner, Toss Winner, Method of First Wicket, Total Runs in a specific over (Over/Under), Top Batter, and Top Bowler. Live in-play markets — such as runs or wickets off the next ball — are also very active.
Decimal odds show your total return directly. Odds of 2.50 mean that a ৳100 bet returns a total of ৳250 (profit of ৳150). Calculation: bet amount × odds = total return. The higher the odds, the lower the chance of winning but the greater the reward.
All sports betting rules are detailed on wonbd's Terms & Conditions page. You can also visit the cricket page for cricket-specific information.
Withdrawals
Yes, but winnings from a bonus can only be withdrawn after the wagering requirement has been fully met. Example: if you receive a ৳1,500 bonus, you must first complete ৳15,000 in bets — only then will the winnings be eligible for withdrawal. During wagering, only the original deposited amount may be withdrawn; see the terms and conditions.
At wonbd, the standard withdrawal process is completed within 10 to 45 minutes. The same timeframe applies for bKash, Nagad, Rocket, and Upay. In rare cases, verification may cause a slight delay.
The minimum withdrawal amount at wonbd is ৳1,000. Requests below this amount will not be processed. Each withdrawal request must be made from an active bKash, Nagad, Rocket, or Upay account.
Yes, wonbd's withdrawal facility is available 24 hours a day, 7 days a week. Processing is completed within the usual 10–45 minutes even on Fridays, Saturdays, or public holidays. If you have any issues, contact 24/7 live chat support.
wonbd currently supports withdrawals via four mobile banking methods: bKash, Nagad, Rocket, and Upay. Note that Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit for each method is ৳500 and the minimum withdrawal is ৳1,000.
Still have questions? We are ready to help
Our support team is always available in Bengali and English, 24 hours a day, 7 days a week.
Contact us on Live Chat[email protected]